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Outbound Customer Service Representative

Binh Thanh, Vietnam

MÔ TẢ CÔNG VIỆC

Seeking and developing customers in the forwarding field Sea Outbound of the USA – CANADA route.
- To follow each shot, in consequence, set out in the job covering for Seafreight/ airfreight.
- To follow up on customer shipment advice and feedback to customers and overseas stations and the account holder to make respective shipment arrangements (pickup, booking with carriers, etc).
- To work closely with the SOP set out by the Salesman.
- To inform the leader of any irregularities or problems that require assistance and feedback on subcontractors' standards and services.
- To feedback pre-claim details and status to customers.
- To handle incident management and handle customer inquiries, complaints, claims follow up, verify credit terms and credit status, and coordinate with departments concerned on related issues.
- To handle job costing after shot handling.
- Control shipping run by obtaining loading confirmation from carriers. - To handle other tasks assigned by Leader/Director

YÊU CẦU ỨNG VIÊN

- 6 - month experience in logistics/ forwarding industry.
- Good experience handling US shipment/ working for USA’s forwarders is an advantage.
- Knowledge of the USA’s market.
- Basic USA’s geography knowledge.
- Good written and spoken English.
- Good PC skills.
- Good communication skills.
- Customer-oriented min.
- Sense of responsibility, teamwork, and creditability

QUYỀN LỢI ĐƯỢC HƯỞNG

- Competitive salary + 13th-month salary.
- Social, medical & unemployment insurance as per Labour Law.
- Training program.
- Professional, dynamic & open working environment.
- Other in accordance with Company Policy.

MỨC LƯƠNG

- Negotiated salary depending on ability

HÌNH THỨC LÀM VIỆC

- Full time.

SỐ LƯỢNG CẦN TUYỂN

- 2 members.

ĐỊA CHỈ LÀM VIỆC

- 174/13 Điện Biên Phủ, P.17, Q. Bình Thạnh, Tp.HCM